Patient Triage/Scheduler
Hendersonville Pediatrics is currently seeking a skilled applicant with a minimum of 2 years’ experience working in Advice and Scheduling. Pediatric office experience is preferred. Position is full time 32 hours per week with some evening and weekend clinics. Occasional travel required from the Brevard Office to the Hendersonville Office

· Applicant should possess excellent phone etiquette
· Responsible for answering incoming calls
· Offer patient advice, triage and scheduling
· Coordinate messages to the providers
· Process medication refill requests
· Must be able to work well with all office staff

We offer competitive pay, health and dental insurance, paid time off, paid holidays, uniform allowance and 401 K plan. If you are a team player and interested in working for a dynamic pediatric office please submit your resume including references to  This email address is being protected from spambots. You need JavaScript enabled to view it..

We look forward to the 2018 CAMP SEASON!

This year Hendersonville Pediatrics is offering walk-in services to campers throughout the region each morning, 8:30 – 10:30 am.

We hope you’ll find this a valuable and easy-to-access service.  Campers are welcome throughout the day by appointment as it will make their visit easier for you and for us. 

Enclosed you will find our camp policy as well as standing orders for this camp season.  Please return by fax (828-696-3530) or mail a copy of the standing orders signed by your Camp Director.  Please make sure that the parents and camp staff are aware of our policy before the camp season begins.

Our policy for campers is as follows:

  1. We prefer to see patients by appointment as it will make their visit easier for you and for us. When you call, please hit option 4 for an appointment or ask for the appointment secretary.
     
  2. When you speak to the appointment secretary, please indicate your camp name, the child's full name and date of birth. In order to fully meet your campers appointment needs, you may be asked to take the camper to our alternate office in either Hendersonville or Brevard.
  1. Fax all camper(s) demographic information including parent/legal guardian’s name, address and phone numbers and insurance information. By providing insurance information prior to the appointment we can verify the benefits and determine if the camper’s policy requires they be seen at an emergency room or urgent care for acute injury or illness. Fax documents to the office when the appointment is made. Ask the appointment secretary for the correct fax number to use. 
  1. When you arrive with the camper(s), please give our receptionist the camp physical form and the camper's personal information. We are especially interested in having the child’s allergy information and current medications.  The documentation must also include consent to treatment by a parent or legal guardian.
  1. Please arrange that a camp representative remain with the camper(s) while in our office so the physician may give necessary instructions about medications and continued care.  Upon completion of the exam, the camp representative will receive a copy of the visit note.
  1. We will file the visit with the camper's insurance as long as we have suitable insurance information that includes the subscriber's name, date of birth and social security number. Lacking this information your camper will be considered self-pay and payment in full is expected at the time of service. In this case, an encounter record will be sent to the camp to forward to the parent suitable for insurance filing themselves. Should the insurance pay after private payment is made our office will promptly refund the overpayment. 
  1. Payment for copays, co-insurances and/or deductibles is expected at the time of service. Campers are permitted to make payment by valid credit or debit card with valid information and proper signature authorizing use of the card.  We accept VISA, MasterCard, American Express, and Discover.
  1. Our after-hours medical advice and on-call service is available only if your camper has previously been see in our office. Contact the nearest emergency room or urgent care if you have a camper that you feel needs attention when our office is closed.

If you should still have questions regarding our camp policies, please feel free to contact our Camp Liaison, Laura at 828-693-3296, extension 1112 and she will be happy to address your concerns or refer you to the appropriate personnel.  Again, we hope you and your campers have an enjoyable and healthy camp season!

Asthma is one of the most common childhood diseases in the US with over 7 million children affected. Establishing the diagnosis involves a careful process of history taking, physical exam and diagnostic studies. Infants and younger children require a more comprehensive evaluation because there are many causes of wheezing and these patient typically cannot perform some of the diagnostic testing like most children older than 8yrs of age. There are 3 main components of asthma:

1. Airway Inflammation - Chronic airway inflammation is a staple component of Asthma. This is treated by a daily inhaled steroid like Budesonide, Flovent, or Pulmicort.

2. Reversible Airflow Obstruction - This is a hallmark of asthma and occurs when there is restricted airflow. A spirometry test is the preferred method to determine a diagnose and is treatable with short acting bronchodilators, for example,  Albuterol, Proventyl, or Proair. These medications are used for "rescue" and only as needed.

3. Airway hyperresponsiveness is the final component and is defined as how much the airways narrow when exposed to cold air, histamines, exercise, common colds, allergies or other triggers.

Springtime and Fall are often the most common times of the year due to seasonal allergies and Winter if the child has a trigger of cold air or illness. Close and regularly scheduled follow up visits manage the condition and help prevent common complications of asthma such as bronchitis or pneumonia. Please call the office if you believe your child may have asthma or has been diagnosed and has not been seen by a physician within the last six months. Additional videos are available below to help understand how to use some common asthma treating devices.

Below is a list of links to asthma medication administration videos for provider, nurse and patient use:

How to Use a Nebulizer

How to Use an Inhaler with Spacer and Mask

How to Use an Inhaler with Spacer

How to Use a Dry Powdered Inhaler

How to Use a Twisthaler

 

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Cómo usar un inhalador de dosis fija con espaciador: