Patient Portal Step by Step Guide

How to register for and navigate the Patient Portal:

(Scroll down for instructions on how to register using the mobile app.)

Or if you prefer to learn through tutorial videos, click here for desktop videos or click here for smartphone videos.

Step 1: Access the Patient Portal Login page from our Website.

Step 2: Click on Let’s Get Started to Create a New Account.

Login page for Hendersonville Pediatrics with email, password fields, and a blue

Step 3: Fill in the parent’s email address, which will be used as the account’s username and the desired password. When completed, click CONTINUE.

Hendersonville Pediatrics sign-up page; a form with email and password fields, blue background, and a

Step 4: Complete the first piece of information that appears, with the PARENT’s DOB and security question. When answering “My practice gave me a PIN for:”, answer by choosing “A Child”.

Web form with Hendersonville Pediatrics logo, asking for user details: email, security question, answer, and PIN selection:

Step 5: A second section will appear. Complete these questions with the PARENT’s information. The child’s information will follow. Once complete, click the box acknowledging “I have read and agree to the Terms & Conditions” and click “Continue”.

Form requesting first name, last name, sex (male/female), phone number, Terms & Conditions acceptance, with

Step 6: Next, fill in your CHILD’s information with their date of birth and PIN number that you should have received in an email. If you did not receive an email with a PIN, please call the office to receive one. Once completed, click “CREATE MY ACCOUNT”.

Patient portal form requesting child's information, with a

Once in the patient portal, you will notice two “bubbles” in the top right hand corner. One is for the parent and one is for the child. Whenever looking for your child’s information or communicating with the office via the portal, please make sure you have chosen the correct bubble.

Web interface,

How to register for the Patient Portal using the mobile app:

Step 1: Find the app in the App Store or Google Play Store. The app is called “Patient Portal by Intelichart”.

Screenshot of the PatientPORTAL app in the App Store, with an

Step 2: Once downloaded, click on “Create Account”.

Patient Portal login screen with email and password fields, a login button, and a

Step 3: When asked who you are registering for, always choose “A Child”.

Registration screen with fields for PIN and child's date of birth.

Step 4: Complete the next screen with the CHILD’s PIN and date of birth. If you do not have a PIN, please contact the office to have one sent to you.

A registration screen; options to register for

Step 5: Next, complete the account set-up with the PARENT’s information. Once completed, click the “I have read the Terms and Conditions” button and “Submit”.

Registration form: fields for first name, last name, email, password, security question, and an answer. Green